Frequently Asked Questions
Our 24/7 online customer service team at PhilGo is committed to answering all your gaming queries. We aim to offer you the most innovative and user-friendly gaming experience, free from glitches. We also provide common questions that you may want to know. Here are some of the most asked questions that could answer your queries.
General
What is PhilGo?
PhilGo provides the world's top gaming providers and promotional activities. We are committed to providing the most exciting and enjoyable online gaming experience.
What type of games is on offer at PhilGo?
PhilGo offers a range of impressive gaming products. Here you will find:
- More than 300 Progressive Slot games
- World-class casino games include Live Baccarat, Roulette, Dragon Tiger, and more.
- Fishing games
- Table games
Why should I bet on PhilGo?
PhilGo is a trusted platform in the Philippines that not only offers top-notch gaming products to its customers but also makes sure that customers are generously rewarded. At PhilGo, you will get:
- Process payments smoothly, reliably, and quickly
- We provide online customer service to solve any problems promptly and efficiently.
- Guarantee the payment of all successful bets
- The bonus will be sent to your PHILGO account in real-time
- 24/7 well-trained customer support
Does PhilGo have a vaild license?
Yes, PhilGo is a licensed online betting service regulated by the Curacao Gaming Control Board.
Will I lose the bet if my internet connection is disrupted when gaming?
All rounds of games are logged, and all your successful bets will remain valid even if you lose your internet connection when playing.
What should I do if a technical error occurs in a game while playing?
In case of a technical error occurring when playing in the game, contact our Customer Service team immediately and provide the following details:
- Username & Contact Number
- The name of the game
- Exact/estimated time when the game was played
- Describe the situation you encountered in the game
- If possible, provide a screenshot of the error message received
Sign up and log in
1. How to create an account with PhilGo?
- Click “Sign up” on the bottom of the main page
- Fill out the details
- Click the confirm button, and you’re good to go!
2. What details do I need to provide while signing up?
You’ll need to provide the following information when you sign up yourself on PhilGo:
- Username
- Password
- Full name
- Phone number
3. Is there any age restriction while being a PhilGo member?
Yes, minors (below 18 years) are strictly prohibited from opening any gambling or betting account.
4. Which currency is accepted at PhilGo?
PhilGo currently accepts PHP.
5. What should I do if I forget my username and password while logging in to my account?
Follow these instructions if you’ve forgotten your username or password:
- If you forgot the password, click the “forgot password” button and follow the instructions.
- If you forgot the username, please contact our customer support team
- Provide your full name and phone number
6. Can I have more than one account?
No, you can sign up and create only one account. Further, you are required to keep your login details safe and do not share them with anyone.
Promotion
1. Where can I see available bonuses and promotions?
Current promotions are available under the Promotions Page.
2. How can I claim a deposit bonus?
Follow these steps to claim your normal deposit bonus:
- Go to the deposit section of My account
- Select the deposit bonus option that you want to participate
- Enter your deposit amount
- When your deposit request has been approved, your deposit bonus will be credited to the “My Bonus” section.
3. How can I claim my daily baccarat cashback?
- Cashback will be credited to the “My Bonus” section before 12:00 PM.
- Click on the “Claim” button to receive cashback to your bonus wallet.
PhilGo Mobile
1. Can I play PhilGo on my tablet or smartphone?
Yes, PhilGo website can be accessed from tablets and smartphones.
2. Does PhilGo have an app that can download to use?
PhilGo app is compatible with any Android device, iPhone, and iPad devices will be coming soon.
Payment
1. How do I make a deposit?
Follow these steps to make a deposit in your PhilGo account:
- Login to your account
- Click on the “Deposit” option
- Select your preferred payment method
- Enter the deposit amount
- Enter your payment details
- Confirm the payment
2. What is Turnover Requirement?
All deposit made is subjected to 1x turnover requirement before withdrawal is allowed.
3. How can I claim my normal deposit?
- When your deposit has been approved
- Go to the “My Bonus” section
- Click the “Claim” button to receive your deposit to your bonus wallet.
4. How do I make a withdrawal?
Follow these steps to make a withdrawal:
Once logged in, go to the DEPOSIT window to click on WITHDRAWAL then select the payment method and insert the desired withdrawal amount.
- Local Banking
- Gcash (Kindly ensure register GCASH account are fully verify and exactly the same name as registered name)
*** No 3rd Party withdrawal will be accepted. All withdrawal transactions must be submitted with their correct names.
5. What deposit methods are accepted?
We accept the following deposit methods:
- Local Banking
- Gcash
- GrabPay
6. What are the minimum and maximum deposit amounts?
The minimum and maximum deposit will depend on the deposit method you choose:
Minimum PHP 200 and Maximum PHP 50,000 per transaction
7. What are the minimum and maximum withdrawal amounts?
We accept the following withdrawal:
Minimum PHP 300 and Maximum PHP 50,000 per transaction.
No limit for a daily withdrawal transaction.
